General Supervisor

Fair Tea Cafe is seeking a competent General Supervisor to oversee daily operations and ensure smooth service delivery in a calm and customer-focused hospitality environment. The role involves supervising staff, maintaining service quality, and supporting overall business efficiency.

• Supervise daily cafe operations and staff activities
• Ensure high standards of customer service and guest satisfaction
• Coordinate food and beverage service delivery
• Monitor staff performance and ensure adherence to company policies
• Handle operational issues and resolve customer concerns promptly
• Maintain cleanliness, organization, and service quality standards
• Support inventory monitoring and basic operational reporting
• Ensure smooth coordination between kitchen and service teams

• Relevant qualification in hospitality or related field
• Previous experience in a supervisory role is an advantage
• Strong leadership and team management skills
• Good communication and interpersonal abilities
• Ability to work in a fast-paced hospitality environment
• Customer-focused and detail-oriented

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