IT Administrator and Customer

Lextorah School of Language is seeking a technically skilled and service-oriented IT Administrator and Customer Service Officer to manage IT systems while delivering efficient customer support. The role focuses on maintaining system performance, resolving technical issues, and ensuring a smooth user experience.

• Install, configure, and maintain computer systems, networks, and telecom infrastructure
• Monitor and troubleshoot internet connectivity, broadband, WiFi, and VoIP systems
• Provide technical support to both internal staff and external users
• Ensure optimal performance and uptime of IT systems and communication networks
• Manage user accounts, access permissions, and system security
• Diagnose and resolve hardware, software, and network-related issues
• Support deployment and maintenance of digital platforms including payment systems
• Serve as the first point of contact for customer inquiries and technical issues
• Assist customers with airtime, data services, bill payments, and related transactions
• Guide users on digital services such as wallets, transfers, and subscriptions
• Handle customer complaints professionally and ensure timely resolution
• Escalate complex issues where necessary and maintain accurate service records

• Bachelor’s Degree in Computer Science, Information Technology, Telecommunications, or a related field
• Minimum of 2 years experience in IT support, network administration, or telecom operations
• Prior experience in customer service or technical support is an advantage
• Strong knowledge of networking, internet systems, and telecom services
• Familiarity with broadband, WiFi, and VoIP technologies
• Understanding of digital payment systems or fintech platforms is a plus
• Ability to troubleshoot hardware and software issues effectively
• Strong communication and interpersonal skills
• Must reside in Yaba or nearby areas

None