Customer Service Representative (Sales & Conversion)

Reverse Aesthetics is seeking a proactive Customer Service Representative to handle client inquiries, convert leads into bookings, and deliver a seamless customer experience while supporting sales growth across digital communication channels.

• Respond promptly to inquiries via WhatsApp, Instagram, phone, and other platforms
• Convert inquiries into confirmed bookings and support revenue generation
• Follow up consistently on pending leads to improve conversion rates
• Provide accurate information on treatments, pricing, and clinic policies
• Maintain and update booking records and CRM systems
• Upsell and cross-sell services where appropriate
• Escalate medical or technical concerns to the relevant team

• Strong communication and interpersonal skills
• Sales-oriented mindset with ability to convert leads effectively
• Professional, polite, and customer-focused attitude
• Ability to multitask and manage multiple client conversations
• Previous experience in customer service or sales is an added advantage

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