Oversee daily operations of retail stores to ensure smooth and efficient workflow
Develop and implement standard operating procedures to improve store performance
Ensure compliance with company policies, safety standards, and regulatory requirements
Monitor inventory levels and coordinate timely procurement and stock replenishment
Conduct regular stock audits and resolve inventory discrepancies
Handle customer inquiries, complaints, and feedback to ensure satisfaction
Implement strategies to improve customer loyalty and retention
Recruit, train, and supervise store staff to achieve performance targets
Conduct staff performance evaluations and support improvement plans
Manage budgets, monitor expenses, and analyze sales performance
Prepare operational and financial reports for management review
Collaborate with logistics and supply chain teams for timely product delivery
Identify risks and inefficiencies within the supply chain and propose solutions
Analyze market trends and support promotional and growth strategies