Service Delivery Supervisor

The Service Delivery Supervisor will oversee and coordinate service delivery operations, support the field sales team, manage schedules, and ensure smooth communication and documentation to maximize team performance and customer satisfaction.

Supervise and coordinate the Service Delivery Team, manage schedules, and maintain documentation

Ensure availability of sales-related equipment and materials

Handle complaints from the sales team and provide solutions to avoid operational delays

Store and organize financial and non-financial data electronically and prepare reports

Prepare, complete, and send the daily Service Delivery Sheet

Monitor accounts to ensure they are not disconnected where applicable

Oversee accurate and timely processing of all orders

Ensure delays or operational issues are communicated promptly to salespersons and clients

Monitor team progress, identify shortcomings, and recommend improvements

Generate daily, weekly, and monthly reports and performance analysis for the service delivery team

B.Sc / HND in Computer Science or any related field with a minimum of 6 years of experience

B.Sc / BA in Business Administration or a related field (certification in sales or marketing is an advantage)

Proven experience as a project administrator in the information technology sector

Technical background with knowledge or hands-on experience in internet service delivery

Strong organizational and multitasking skills with attention to detail

Excellent internal communication and interpersonal skills

Strong working knowledge of Microsoft Office

Experience as a sales coordinator, service delivery coordinator, or similar administrative role is an added advantage

Proficiency in English with excellent verbal and written communication skills

Ability to manage and supervise large installation projects

Strong problem-solving ability and team-oriented mindset

*Interested and qualified candidates should send their CV

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