Receptionist

Brilliant Performance Solutions Limited, on behalf of its client—a top-tier hotel located in Ikeja GRA, Lagos—is recruiting an experienced and professional Receptionist. The ideal candidate will be responsible for providing exceptional customer service, managing guest check-ins and check-outs, and ensuring smooth front office operations.

• Welcome, check in, and check out guests in line with company standards
• Provide accurate information about room features, hotel facilities, and local amenities
• Handle guest inquiries, phone calls, and emails efficiently and courteously
• Manage bookings, cancellations, and special requests using hotel software
• Ensure billing accuracy and maintain proper guest records
• Promote and upsell hotel facilities and services to guests
• Liaise with relevant departments to address guest needs or complaints promptly
• Prepare daily reports, logs, and incident records as required
• Maintain an orderly and professional reception area
• Support administrative and clerical tasks as assigned
• Uphold hotel policies and maintain a positive attitude at all times

• Bachelor’s degree or equivalent qualification in a relevant field
• Minimum of 4 years’ experience in the front office of a reputable hotel
• Certification in Hospitality Management and knowledge of hotel front-office software are added advantages
• Excellent communication, interpersonal, and customer service skills
• Strong multitasking and problem-solving abilities
• Must be well-groomed, courteous, and professional

4 years