Front Desk Agent

Brickspoint Aparthotel is seeking a professional and courteous Front Desk Agent to provide exceptional guest service. The role ensures smooth check-in and check-out procedures, manages reservations and payments, and acts as the first point of contact for guests. This position is key to creating a welcoming and positive experience for all hotel visitors.

• Greet guests warmly and provide efficient service during check-in and check-out.
• Manage reservations, cancellations, and modifications accurately using the hotel system.
• Address guest inquiries, requests, and complaints professionally and promptly.
• Process guest payments, prepare bills, and reconcile daily transactions.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues resolved.
• Maintain up-to-date knowledge of hotel facilities, promotions, and local attractions.
• Ensure confidentiality and accuracy of all guest information.
• Keep the front desk area organized and presentable.
• Support night audit and other administrative duties as needed.

• Minimum OND/Diploma in Hospitality, Business Administration, or related field.
• Previous experience in hotel front office or customer service is advantageous.
• Strong communication and interpersonal skills.
• Proficiency with hotel management systems.
• Professional grooming and a customer-focused attitude.
• Ability to multitask, stay calm under pressure, and work flexible shifts.

2 years