Online Sales Advisor

HMD is seeking a proactive Online Sales Advisor to convert online leads into sales for Capital Equipment, Spare Parts, and Maintenance services, while managing both new and existing customer accounts.

* Qualify and manage leads from online platforms including website, WhatsApp/Rasayel, and social media

* Follow the online sales process, reporting to the Head of Sales

* Coordinate and close deals within HMD’s operational regions and support deals outside the regions

* Maintain and update CRM (HubSpot), ensuring accurate records and follow-ups

* Conduct discovery calls, prepare quotations, and route inquiries appropriately

* Perform due diligence on potential clients and manage callbacks efficiently

* Handle customer complaints and identify client needs

* Provide regular sales reports and performance metrics

* Train new team members on HubSpot usage

* Generate and nurture leads to achieve personal and company sales targets

* Deliver exceptional customer experiences consistently

* Bachelor’s Degree in a relevant field

* 1–2 years’ experience in sales, service, or spare parts within the heavy machinery or similar industry

* Strong English communication skills; French is a plus

* Ability to work independently, in a team, and under pressure to achieve targets

* Experience with CRM software; HubSpot experience is a plus

* Intermediate-level proficiency in Google Workspace

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