* Welcome customers and visitors while providing information on products and services
* Serve as the primary contact for inquiries, quotations, and follow-up communication
* Maintain customer records, leads, and job order details
* Track order progress and provide timely feedback to customers
* Manage the reception area and handle calls, emails, and messages
* Record messages, manage visitor logs, and ensure proper entry procedures
* Prepare and update job sheets for production or operations teams
* File and organize customer transactions digitally and physically
* Take minutes during meetings and distribute them promptly
* Assist with scheduling, appointments, and administrative duties
* Support sales reporting and basic marketing or social media engagement
* Uphold company service standards and assist management with assigned tasks