Customer Experience Officer

Joybridge HR Solutions, a leading human resources consulting and management firm, is seeking a proactive and detail-oriented Customer Experience Officer to oversee and enhance client interactions. The role ensures efficient service delivery, monitors customer satisfaction, and drives continuous improvement across departments.

• Map and monitor customer journeys from first contact to post-service follow-up.
• Identify service gaps and recommend process improvements.
• Coordinate seamless service transitions across departments.
• Develop and manage feedback systems such as surveys and follow-up calls.
• Track and analyze customer complaints and satisfaction trends.
• Prepare weekly and monthly service performance reports.
• Lead and monitor the client service team to maintain professionalism and empathy.
• Conduct service audits to ensure compliance with organizational standards.
• Collaborate with internal teams to improve overall service quality.

• Bachelor’s Degree in Business Administration, Marketing, Hospitality Management, or related field.
• 2–3 years of proven experience in customer service or client experience management (preferably in healthcare or service industry).
• Strong communication, leadership, and analytical skills.
• Proficiency in MS Office and customer feedback tools.
• Excellent emotional intelligence and conflict resolution ability.

2-3years