Customer Service Representative

The Startup Place Limited is looking for a proactive Customer Service Officer to enhance customer engagement, acquisition, and conversion across digital platforms. This role blends customer support with digital marketing initiatives to drive brand growth and retention.

* Develop and execute digital strategies to boost customer engagement and acquisition.

* Manage online communications, social media accounts, and sales platforms.

* Design and implement campaigns to increase brand awareness and market growth.

* Analyze customer feedback to improve retention and service quality.

* Deliver exceptional customer support and resolve inquiries efficiently.

* Identify opportunities for upselling and cross-selling products or services.

* Experience in digital marketing.

* Knowledge of SEO, PPC, email marketing, and customer journey optimization.

* Strategic thinking with a focus on branding and growth.

* Strong communication, problem-solving, and organizational skills.

* Ability to multitask effectively and manage multiple digital platforms.

*Platforms:*

* Instagram, TikTok, Twitter, LinkedIn, WhatsApp, Website

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