Remote Recovery Manager

FINRA is seeking a Recovery Manager to manage overdue accounts, negotiate repayment plans and support client retention within a fully remote international team.

• Contact clients regarding overdue accounts and identify reasons for delayed payments.
• Negotiate sustainable repayment plans with clients.
• Maintain accurate client and payment records.
• Collaborate with the Retention Team to support long-term clients.
• Track recovery targets and report progress.
• Provide professional and organised client support throughout the recovery process.

• Age 19–30 years.
• Strong knowledge of Bitcoin and cryptocurrency operations.
• Reliable computer and high-speed internet connection.
• Strong communication and negotiation skills.
• CRM or spreadsheet experience is an advantage.
• Experience in customer service, collections, recovery or account management is an advantage.
• Strong problem-solving skills.
• Calm, professional and organised approach.
• Willingness to learn; full training is provided.

None

100% remote work.
Competitive salary.
Performance bonuses.
Flexible shifts.
Full training and mentoring.
Career development opportunities.
Virtual team events.
International remote team.