Enhanced Care Management (ECM) Virtual Assistant

MBW Creative Studio is seeking an experienced and proactive ECM Virtual Assistant to support client intake, case coordination, documentation, scheduling, and administrative processes.

• Support client intake and case coordination.
• Maintain accurate case documentation and records.
• Schedule appointments and manage follow-ups.
• Track cases, deadlines, and required documentation.
• Assist with forms and administrative processes.
• Coordinate with clients and relevant team members.
• Maintain confidentiality and ensure timely follow-through.

• Experience in ECM, case management, healthcare, social services, or a related field.
• Strong documentation and case-tracking skills.
• Excellent written and verbal English.
• Strong organisational and time-management skills.
• Ability to manage multiple active cases and priorities.
• Proactive, resourceful, accountable, and detail-oriented.
• Good judgment and ability to handle confidential information.
• Ability to work independently with minimal supervision.
• Reliable computer and stable internet connection.
• Ability to work U.S. hours.

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