Remote Customer Support Specialist

Kashia Limited is seeking a patient, responsive, and customer-focused Customer Support Specialist to resolve customer issues, provide timely support, and help improve the overall customer experience.

Respond to customer enquiries via email, live chat, and social media.

Troubleshoot product issues and escalate complex cases.

Maintain accurate help-centre content and canned responses.

Track recurring customer issues and share insights with the product team.

Meet response and resolution time targets.

Provide professional and empathetic customer support.

At least 1 year of experience in a customer-facing support role.

Excellent written English and communication skills.

Experience with Intercom, Zendesk, Freshdesk, or similar support tools.

Ability to work shifts, including weekend rotations.

Calm, patient, and solution-oriented under pressure.

Fintech or SaaS support experience is an advantage.

Knowledge of French, Portuguese, or Swahili is an advantage.

Technical troubleshooting experience is a plus.

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