Our client is seeking a Service Delivery Executive to ensure efficient service delivery in line with agreed SLAs and KPIs. The successful candidate will coordinate internal teams, manage client relationships, monitor performance, and ensure high customer satisfaction.
Oversee daily service delivery operations.
Ensure services meet agreed SLAs and KPIs.
Monitor performance and take corrective action where necessary.
Maintain service quality standards across projects.
Serve as the primary contact for assigned clients.
Build and maintain strong client relationships.
Manage client expectations and resolve complaints.
Coordinate with operations, technical, logistics, and other teams.
Track project timelines and deliverables.
Prepare service performance reports for management and clients.
Analyze performance data and recommend improvements.
Identify service delivery gaps and support process improvement.
Ensure compliance with company policies and regulatory requirements.
Identify and mitigate service delivery risks.
Bachelor's Degree in Business Administration, Operations Management, or a related field.
3–5 years' experience in service delivery, operations, or client management.
Experience in OOH, telecoms, logistics, or related industries is an advantage.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work with deadlines.
Excellent attention to detail.
Proficiency in Microsoft Office.
Project management skills are an added advantage.
None
Complete your application on the company's website
Primelink Property Services
Primelink Property Services
Insuro Africa Group