Customer Service Representative

Regal Crest Travel & Tour, a reputable company in the transportation and logistics sector, is seeking an experienced Customer Service Representative to manage client interactions, bookings, and inquiries while ensuring a high standard of customer satisfaction.

• Handle customer inquiries and provide accurate information on travel and tour services.
• Manage bookings and maintain detailed records of customer interactions and transactions.
• Resolve complaints and ensure prompt issue resolution.
• Promote a positive company image through professional and courteous service.
• Work closely with team members to meet customer needs and organizational goals.

• Bachelor’s Degree in a relevant field.
• Minimum of 2 years of experience in a similar customer service role.
• Proven skills in customer satisfaction and experience management.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to work both independently and collaboratively.
• Previous experience in the logistics or transportation industry is an added advantage.

2 years