Aftersales Team Lead

Jumia is seeking an Aftersales Team Lead to oversee package reconciliation, quality control, customer claims and aftersales operations. The ideal candidate should have strong team management, coordination and problem-solving skills, with experience in logistics, FMCG, warehousing or e-commerce.

• Oversee package receipt, reconciliation, quality checks and customer claims.
• Ensure accurate and timely processing of packages.
• Monitor items in transit and help prevent losses.
• Lead team performance, training and appraisals.
• Improve aftersales processes and operational systems.
• Escalate operational issues and prepare shift reports.
• Coordinate daily aftersales activities and ensure service standards are maintained.

• Bachelor’s degree, preferably in Logistics, Supply Chain or a related field.
• Experience in FMCG, warehouse or order management.
• Experience in quality assessment and control.
• Aftersales experience in FMCG or e-commerce is an advantage.
• Proficiency in Microsoft Office and Google Workspace.
• Strong problem-solving, coordination and organisational skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and manage a team.
• Must have an NYSC certificate or valid exemption letter.
• Must be based in Abuja.

None