Remote Email Customer Service Representative

SmartBuyGlasses is seeking an experienced Email Customer Service Representative to support customers through email-based communication. The ideal candidate should have experience handling high-volume customer enquiries, resolving order and product-related issues, managing customer cases through CRM or help desk platforms, and supporting customers across multiple markets.

• Provide customer support primarily through email.
• Handle high volumes of customer enquiries while meeting service-level targets.
• Resolve customer issues relating to orders, refunds, shipping and products.
• Manage and track customer cases using CRM or help desk platforms.
• Handle customer escalations and coordinate with logistics teams when necessary.
• Support customers across multiple markets and ensure timely issue resolution.
• Maintain accurate records of customer interactions and case resolutions.
• Deliver professional and customer-focused support throughout the resolution process.

• Previous email-based customer support experience, preferably in e-commerce or retail environments.
• Experience handling high email volumes while meeting service-level targets.
• Experience resolving order, refund, shipping and product-related customer issues.
• Experience using CRM or help desk platforms to manage customer cases.
• Experience handling escalations with logistics teams.
• Experience supporting customers across multiple markets.
• Strong written communication and customer service skills.
• Excellent attention to detail and problem-solving abilities.

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