Vida Shoes International is seeking a dynamic and friendly Customer Service Representative to join their international customer service team. This role provides opportunities for growth while supporting customers across sales, returns, and product inquiries.
Work with order release and fulfillment systems in Shopify and proprietary platforms.
Manage return processing through an integrated system.
Handle customer calls and emails regarding sales orders, Return Goods Authorization (RGA), and general product knowledge.
Maintain a positive, empathetic, and professional attitude toward customers.
Communicate and escalate issues or concerns to brand management as needed.
Perform ad hoc duties as assigned.
Matric Certificate (Grade 12) or equivalent.
2–3 years of customer service experience in eCommerce.
Strong communication skills in English (speaking, reading, writing).
Excellent customer service skills with the ability to remain calm under pressure.
Strong computer skills and familiarity with PC/Mac and Microsoft Office.
Ability to multitask and manage multiple customer interactions efficiently.
Working knowledge of Shopify Plus and ticketing tools (e.g., Gorgias, Zendesk).
Must work 40 hours/week on EST hours.
Reliable internet connection, personal computer, and backup power source (UPS).
None
Complete your application on the company's website
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