Call Centre Agent (Outbound)

My Smart Global, a foreign-owned startup, is seeking articulate and motivated individuals to join its outbound call centre team. The ideal candidate will be responsible for contacting prospective and existing customers, promoting company services, and ensuring excellent customer satisfaction through professional communication and follow-up. Full training will be provided.

• Make outbound calls to prospective and existing customers.
• Promote company services and achieve conversion targets.
• Handle customer inquiries efficiently and provide prompt follow-up.
• Maintain organized and accurate call logs and customer records.
• Deliver top-quality customer service in every interaction.
• Collaborate with the team to achieve collective performance goals.

• Excellent spoken English and communication skills.
• Minimum of 3 years of proven experience in customer service or sales.
• Strong interpersonal and problem-solving skills.
• Comfortable working in a fast-paced, high-volume call environment.
• Proficiency in basic computer operations and data entry.
• Must be available for immediate resumption.

Important Notice:

• If you have previously applied and were not shortlisted, you may reapply.
• Do not apply if you were interviewed previously and not selected.
• Do not apply if you were shortlisted but failed to attend your interview.
• Do not apply if you have less than 3 years of relevant experience.

3years