Customer Service Representative

SIMS Nigeria Limited, a leading name in the consumer electronics industry and trusted partner to global brands such as Samsung, Panasonic, Royal Electronics, Philips, and Kenwood, is seeking a skilled and customer-focused Customer Service Representative. The ideal candidate will serve as the first point of contact for customers, ensuring inquiries are addressed promptly and efficiently while maintaining the company’s high standards of service excellence.

• Respond to customer inquiries through phone, email, and live chat professionally and promptly.
• Handle complaints and resolve issues with empathy, patience, and efficiency.
• Provide accurate product and service information to customers.
• Process customer orders, returns, and exchanges.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer satisfaction and issue resolution.
• Identify priority issues and escalate them to the appropriate teams.
• Stay updated on company products, services, and policies.

• Minimum of a Second Class Degree or HND in any discipline.
• At least 2 years of proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in Microsoft Office Suite and customer service software tools.

2 years