LVTOPSUN is seeking a Customer Service Executive to support clients in the renewable energy sector by managing inquiries, coordinating technical support, and ensuring excellent post-sales customer experience.
Job Overview
Salary
Negotiable
Job Type
On-site
Employment Type
Full Time
Location
Festac, Lagos, Nigeria
Additional Location
None
Posted
March 31, 2026
Job Summary
Key Responsibilities
Respond to customer inquiries via phone, WhatsApp, and email
Coordinate with after-sales engineers to resolve technical issues
Manage customer orders and ensure accurate system data entry
Work with logistics teams to ensure timely product delivery
Provide basic troubleshooting for inverters and battery systems
Escalate complex technical issues to engineering teams
Handle and resolve customer complaints professionally
Identify opportunities to upsell battery or inverter upgrades
Follow up with customers after installation for feedback
Maintain detailed records of customer interactions and support tickets
Required Qualifications
BSc in Business Administration, Communications, or Social Sciences
Minimum of 3 years experience in customer service, preferably in energy or tech sector
Knowledge of solar systems, lithium batteries, and inverter operations
Strong communication, empathy, and problem-solving skills
Fluency in English and at least one local language is an advantage
Proficiency in Microsoft Office tools
*Interested and qualified candidates should send their CV and Cover Letter
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
voxaby2@yahoo.com
Subject Line:
"Use the job title as the subject of the email"