Customer Service Officer

The Customer Service Officer manages customer inquiries, handles leads, and converts them into sales. This office-based role focuses on achieving monthly sales targets and maintaining high lead-to-sales conversion.

Respond to customer inquiries via phone, email, and other channels

Manage assigned leads and follow through to conversion

Convert customer interactions into sales opportunities

Achieve a minimum of 3 sales targets monthly

Maintain high lead-to-sales conversion rate

Provide accurate product/service information to customers

Handle complaints and ensure prompt resolution

Maintain proper records of interactions, leads, and conversions

Follow up consistently with prospects to close sales

Prepare daily and monthly performance reports

Bachelor’s Degree in Business Administration, Marketing, or related field

4–7 years of experience in customer service and/or sales

Proven ability to meet or exceed sales targets

Experience handling leads and converting them into sales

Highly target-driven and performance-oriented

Ability to work under pressure and meet deadlines

Self-motivated and proactive

Professionalism, accountability, and ability to work independently or in a team

Required Skills:

Strong communication and interpersonal skills

Sales and persuasion skills

Customer relationship management

Persistent follow-up and deal-closing ability

Problem-solving and conflict resolution

Organizational and time management skills

Proficiency in Microsoft Office tools

None