Customer Support - Sales Officer

The Customer Support / Sales Officer manages customer interactions, converts leads into sales, and achieves revenue targets through office-based inbound and outbound engagement.

Respond to customer inquiries via phone, email, and other channels

Follow up on leads and convert them into sales

Achieve and exceed assigned sales targets and KPIs

Maintain strong client relationships to encourage repeat business

Provide accurate product/service information to prospective customers

Handle complaints and provide prompt resolutions

Record leads, interactions, and sales activities accurately

Collaborate with internal teams for seamless service delivery

Prepare sales and performance reports daily, weekly, and monthly

Bachelor’s degree in Business Administration, Marketing, or related field

4–7 years of experience in sales or customer support

Proven track record of meeting or exceeding sales targets

Strong sales, negotiation, and persuasion skills

Customer relationship management and conflict resolution abilities

Target-driven, results-oriented, and highly self-motivated

Proficient in Microsoft Office and CRM tools

Ability to work independently and as part of a team

*Interested and qualified candidates should send their CV

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