Telesales Call Centre Operations Manager

My Smart Global is seeking an experienced, results-driven Telesales Call Centre Operations Manager to lead and expand our telesales operations. This role requires proven experience managing large teams, driving performance, and achieving measurable improvements. Candidates with only customer service management experience will not be considered.

• Lead, develop, and expand the telesales department to meet company growth objectives.
• Train, motivate, and supervise large telesales teams to consistently exceed sales targets.
• Implement performance improvement strategies and monitor KPIs.
• Foster a results-oriented culture through coaching, accountability, and team development.
• Monitor daily call centre operations to ensure operational excellence.
• Prepare and present regular performance and sales reports to management.
• Collaborate with other departments to optimize processes and customer engagement.
• Report directly to the Managing Director at the Abuja office.

• Proven experience managing and improving large teams in telesales or outbound sales.
• Strong leadership, motivational, and team development skills.
• Demonstrated ability to consistently achieve and exceed sales targets.
• Excellent communication, reporting, and organizational skills.
• Hands-on experience with CRM tools, call centre systems, and performance analytics.
• Ability to drive operational energy, efficiency, and growth.
• Minimum 3–5 years’ relevant experience in telesales call centre operational management and leadership.

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