General Manager – Hospitality

Domeo Resources International is seeking a seasoned General Manager to oversee the operations of its 5-star superior luxury hotel in Lagos. The GM will ensure high-quality guest service, operational efficiency, financial performance, and team leadership while driving business growth and maintaining the hotel’s prestigious reputation.

Operational Management:

Oversee daily hotel operations across all departments (front office, housekeeping, food & beverage, maintenance)

Implement, monitor, and evaluate hotel policies and procedures

Maintain high standards of guest service and hospitality

Ensure compliance with health, safety, and legal regulations

Financial Management:

Prepare and manage the hotel budget

Achieve financial targets, including profitability, revenue, and cost control

Monitor key performance metrics such as occupancy rates, RevPAR, and gross operating profit

Guest Experience:

Ensure a consistent, high-quality guest experience

Handle guest complaints and issues promptly to maintain satisfaction and loyalty

Monitor guest feedback and take appropriate action to address concerns

Human Resources and Leadership:

Lead, mentor, and inspire staff

Implement performance management processes to enhance productivity and motivation

Foster a positive work environment encouraging teamwork and professional growth

Sales, Marketing, and Public Relations:

Develop and implement sales and marketing strategies to drive occupancy and revenue

Promote the hotel through partnerships, social media, events, and corporate engagements

Establish and maintain relationships with travel agencies, tour operators, and corporate clients

Property Management:

Oversee maintenance of hotel infrastructure to ensure safety, efficiency, and a luxurious guest experience

Work with engineering and maintenance teams to maintain facilities in excellent condition

Competencies & Skills:

Exceptional leadership and motivational abilities

Excellent communication and interpersonal skills

Financial acumen including budgeting and revenue management

Strong problem-solving and decision-making capabilities

Guest service orientation

Time and people management skills

Behavioural Qualities:

High emotional intelligence under pressure

Proactive, detail-oriented, and tech-savvy

Strong work ethics and reliability

Experience working with high-profile clientele

Familiarity with property management systems (PMS) and hotel management software

Knowledge of local and international tourism trends

Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s degree advantageous)

Minimum 10 years’ experience in the hospitality industry, with at least 5 years in senior management at a 5-star luxury hotel

*Interested candidates should forward their CV and cover letter detailing their vision for the role

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