The Operations Manager oversees the daily operations of assigned outlets in Lagos, ensuring smooth distribution, accurate inventory, strong team performance, and high customer satisfaction. This role acts as the direct representative of senior leadership across the branches, particularly in the absence of Branch Managers.
Supervise, train, and manage staff across all departments (warehouse, sales, cashier, delivery)
Monitor daily operations to ensure compliance with company standards and procedures
Conduct performance reviews, provide coaching, and manage disciplinary matters
Support marketing team in achieving targets for direct, bulk, and walk-in customers
Develop and track weekly and monthly marketing and sales plans
Ensure accurate daily reconciliation of sales and payments
Review and validate all stock movement to minimize discrepancies
Supervise delivery and return processes to reduce product loss or damage
Conduct outlet visits, assess facility needs, and escalate issues as necessary
Serve as liaison between outlet teams and head office leadership
KPIs / Expected Results:
Achievement of monthly and quarterly sales targets
Minimal variance between system records and physical stock
100% daily sales and payment reconciliation
Customer complaints resolved within 24 hours
Maintained operational discipline, including staff punctuality and outlet cleanliness
Retention and reactivation of customers contributing to revenue growth
Relevant qualifications and experience in operations management or FMCG distribution
Strong leadership, organizational, and communication skills
Location: Iyana Ipaja, Lagos
None
Send your application via email with the provided subject line