Customer Service Officer

Handle inquiries, complaints, and requests to ensure excellent customer experience and support banking operations.

Serve as primary customer contact across channels

Resolve complaints, educate clients on products, maintain records

Collaborate with internal departments for seamless service delivery

Support onboarding and transaction dispute resolution

Bachelor’s degree in Business Administration, Marketing, Finance, or related field

2–4 years customer service experience in banking or financial services

Skills & Competencies:

Communication, problem-solving, customer-centric mindset, attention to detail

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