Customer Service Executive

Resource Intermediaries Limited is a professional management firm offering HR services such as training, recruitment, manpower outsourcing, payroll management, business process outsourcing, and HR consulting with over 19 years of industry experience. The firm seeks a Customer Service Executive to handle customer enquiries, feedback, and support processes to ensure customer satisfaction.

• Serve as the first point of contact for customers via phone, email, and online chats.
• Create awareness of available products and services.
• Attend to feedback and complaints; redirect to appropriate teams or take steps to resolve issues.
• Draft correspondence such as emails and letters.
• Answer phone calls, respond to emails, and take messages.
• Process orders, forms, applications, and requests.
• Oversee logistics to ensure dispatched orders are delivered.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Develop feedback surveys and propose ways to appreciate loyal clients.
• Provide feedback on the efficiency of customer service processes and ensure customer satisfaction.

• Minimum of B.Sc degree or HND with at least 6 years’ experience in a similar role.
• Familiarity with commercial phone systems, CRM software, and Microsoft Office Suite (Word, Outlook, PowerPoint).
• Strong ability to multi-task.
• Mature, smart, and detail-oriented.
• Very fluent in English with excellent communication skills.
• Aged between 30 and 36 years.
• Strong critical thinking, problem-solving, time management, and record management skills.
• Must live around the Ojoo/Moniya axis.
• Ability to speak at least two major Nigerian languages (Yoruba, Igbo, Hausa).

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