Remote Customer Support Lead

My Service Hub is looking for an experienced Customer Support Lead to manage support operations, guide the customer service team, and ensure excellent client satisfaction across all communication channels.

Lead and supervise the customer support team to ensure efficient service delivery.

Respond to escalated customer inquiries and provide guidance on complex issues.

Monitor team performance and implement improvements where necessary.

Maintain and optimize the use of CRM or ticketing systems to track customer interactions.

Develop strategies to improve customer satisfaction and operational efficiency.

3 to 5 years of experience in customer support or service operations, with 1 to 2 years in a leadership role.

Strong communication, problem-solving, and interpersonal skills.

Familiarity with CRM or ticketing systems is preferred.

Ability to manage a remote team effectively.

*Interested candidates should send their CV and a brief cover letter highlighting their leadership experience in customer support

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