Patient Care Coordinator

The Patient Care Coordinator will act as the first point of contact for patients, managing communications, appointments, billing support, and administrative tasks to ensure smooth operations and excellent patient experiences.

Serve as the primary contact for patient inquiries and appointment scheduling

Handle inbound and outbound calls professionally

Maintain and update patient records accurately

Assist with basic medical billing and insurance-related tasks

Prepare, organize, and manage documentation

Support reporting, data interpretation, auditing, and compliance tasks

Track and apply Key Performance Indicators (KPIs) to improve performance

Collaborate effectively with a remote team using digital tools

Multitask efficiently in a high-volume environment

Uphold professionalism, reliability, and a strong work ethic

Support patient retention and convert inquiries into scheduled appointments

Degree in Accounting, IT, Communications, Social Work, Business Administration, Medical Billing & Claims, Health Information Management, or related fields

Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive)

Experience with Electronic Medical/Health Records preferred

Excellent verbal and written communication skills

Strong Excel and computer literacy skills

Personal device/laptop with reliable internet connection (mandatory)

Spanish-speaking ability is a plus

Prior experience in call centers, medical offices, or front desk roles preferred

Strong organizational, multitasking, and data entry accuracy skills

Ability to support compliance and auditing processes

Proactive, dependable, and able to work under pressure

*Send CV and cover letter

NOTE:  Only shortlisted candidates will be contacted.

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