PWAN Group is seeking a professional and customer-focused Customer Service Executive to serve as the first point of contact for clients, affiliates, and prospects. The role involves managing inquiries, resolving complaints, and supporting sales and operations to enhance overall customer experience.
Job Overview
Salary
Competitive
Job Type
On-site
Employment Type
Full Time
Location
Ajah, Lagos, Nigeria
Additional Location
Sangotedo / Lekki Axis
Posted
February 25, 2026
Job Summary
Key Responsibilities
Attend to walk-in clients and respond to inquiries professionally
Manage phone calls, emails, and social media communications
Resolve customer complaints promptly and efficiently
Maintain accurate customer records and documentation
Follow up on client requests and ensure timely feedback
Support sales and operations teams to improve customer experience
Provide reports on customer feedback and service improvement initiatives
Required Qualifications
Bachelor’s degree or HND in any relevant field
2–4 years of experience in customer service; real estate experience is an advantage
Excellent verbal and written communication skills
Strong interpersonal, problem-solving, and organizational abilities
Proficient in Microsoft Office tools
Professional appearance and confident demeanor
Skills & Competencies
Experience
None
Benefits & Perks
Competitive salary
HMO coverage
Opportunities for career growth
Supportive and professional work environment
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
hr@pwangroup.com
Subject Line:
"“Application for Customer Service Officer – Lagos” as the subject of the email."