Collection Officer

Max Drive, a leading technology-enabled mobility company in Africa, is seeking a skilled and motivated Collection Officer to manage overdue accounts and ensure timely debt recovery. The ideal candidate will possess strong negotiation skills, industry knowledge in lending, and the ability to maintain positive relationships with clients while meeting collection targets.

• Contact clients with overdue accounts to secure timely payments in a professional and respectful manner.
• Monitor and track account performance to identify outstanding debts.
• Take proactive measures to encourage early repayment and prevent delinquency.
• Maintain accurate records of collection activities and account statuses.
• Report daily and weekly updates on collections and receivables.
• Update databases with new information, payment progress, and account resolutions.
• Communicate relevant market trends and customer insights to the management team.
• Collaborate with internal teams to improve debt recovery strategies and processes.

• 1–3 years of proven experience in a similar debt collection or credit control role.
• Solid understanding of lending operations and repayment systems.
• Excellent communication and negotiation skills.
• Strong interpersonal and people management abilities.
• High attention to detail with accuracy in data handling.
• Proficiency in Microsoft Office tools, especially Excel.
• Ability to work independently and manage multiple priorities effectively.
• Strong problem-solving skills and result-oriented mindset.

None

* Competitive salary and performance-based incentives.
* Premium health insurance coverage.
* Continuous learning and professional development opportunities.