Customer Service Executive

Resource Intermediaries Limited, a leading human resource management firm with over 19 years of experience, is seeking a competent Customer Service Executive to handle client interactions, manage enquiries, resolve complaints, and ensure exceptional service delivery.

• Serve as the first point of contact for customer enquiries via phone, email, and other channels.
• Maintain a professional and positive attitude in all interactions.
• Resolve customer issues promptly and escalate when necessary.
• Process customer orders, applications, and feedback efficiently.
• Keep accurate records of communications, complaints, and transactions.
• Coordinate with internal teams to ensure smooth operations.
• Monitor customer satisfaction and suggest improvements.
• Handle logistics to ensure timely delivery of dispatched orders.
• Draft official correspondence and manage follow-ups with clients.

• Minimum of B.Sc or HND in a relevant field.
• At least 6 years of proven experience in a similar role.
• Proficient in Microsoft Office and CRM software.
• Strong communication, multitasking, and problem-solving skills.
• Must be fluent in English and at least two major Nigerian languages (Yoruba, Igbo, or Hausa).
• Excellent interpersonal, conflict management, and time management skills.
• Must reside around Ojoo/Moniya axis of Ibadan.

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