Operations Assistant Intern

Sureplug Marketing Agency is seeking a highly organized and proactive Operations Assistant Intern to support daily agency operations, improve workflow coordination, and assist in ensuring consistent execution across all departments. This role reports directly to the CEO.

Key Responsibilities

1. Operations & Workflow Management

• Oversee day-to-day agency operations.
• Design, implement, and improve operational systems and SOPs.
• Monitor task execution across departments (content, design, social media, sales).
• Ensure deadlines are met and deliverables are completed to standard.
• Identify operational bottlenecks and provide solutions.

2. Team Coordination & Accountability

• Assign and track tasks across team members.
• Hold team members accountable for timelines and quality standards.
• Ensure clear communication between departments.
• Conduct weekly performance check-ins.
• Escalate unresolved issues to the CEO when necessary.

3. Project & Client Oversight

• Monitor client projects from onboarding to delivery.
• Ensure content calendars, campaigns, and deliverables are executed on schedule.
• Ensure internal processes align with client expectations.
• Coordinate handoffs between departments.

4. Reporting & Performance Tracking

• Track KPIs across departments.
• Provide weekly operational reports to the CEO.
• Monitor productivity and identify areas for improvement.
• Ensure proper documentation of processes and updates.

• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Ability to manage multiple tasks simultaneously.
• Familiarity with project management tools (e.g., Trello, Asana, ClickUp, Notion) is an advantage.
• Willingness to learn and take initiative.
• Strong problem-solving ability.

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Performance based bonuses