Logistics Operations Officer

1860 Travels Limited is seeking a detail-oriented and proactive Logistics Operations Officer to coordinate daily transport and airport pickup operations. The role ensures seamless trip allocation, real-time monitoring, effective communication with drivers and customers, and accurate reporting to maintain service quality and operational efficiency.

Receive and process booking requests via WhatsApp, phone, email, or website

Confirm passenger details, flight numbers, arrival times, pickup/drop-off locations, and vehicle requirements

Assign trips to drivers and coordinate with airport protocol officers for VIP services

Share clear trip instructions and confirm driver acceptance

Track flight arrivals, monitor traffic conditions, and adjust dispatch timing

Reassign drivers as needed and manage last-minute changes professionally

Update customers on driver assignments, delays, or changes

Maintain communication with drivers via phone and WhatsApp

Handle complaints, special requests, and service recovery situations

Maintain daily trip logs, track driver attendance and performance

Record completed vs. cancelled trips and monitor revenue per trip

Prepare incident reports and submit daily/weekly operational reports to management

OND/HND/Bachelor’s Degree preferred

Experience in logistics, dispatch, transport coordination, or customer service

Strong organizational, multitasking, and problem-solving skills

Excellent written and verbal communication skills

Ability to work under pressure and handle urgent situations

Proficient in Microsoft Office and WhatsApp Business tools

Knowledge of airport operations is an advantage

Key Competencies:

Attention to detail

Calm under pressure

Strong coordination skills

Customer-focused mindset

Time management

Leadership and accountability

Interested and qualified candidates should send their CV

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