Hotel General Supervisor

Residency Hotel Limited is seeking an experienced and proactive Hotel General Supervisor to oversee daily operations, ensure high service standards, and maintain exceptional guest satisfaction across the hotel.

Supervise day-to-day hotel operations for smooth service delivery

Oversee front office, housekeeping, food & beverage, kitchen, and maintenance activities

Monitor staff attendance, performance, grooming, and compliance with hotel policies

Handle and resolve guest complaints promptly and professionally

Support the Hotel Manager in implementing operational strategies and service standards

Maintain cleanliness, safety, and overall maintenance standards

Prepare daily reports and provide operational feedback to management

Train, motivate, and guide staff to achieve high performance and teamwork

Ensure compliance with health, safety, and hospitality regulations

OND/HND/Bachelor’s degree in Hospitality Management or related field

Proven experience in a supervisory role within a hotel or hospitality environment

Strong leadership, communication, and interpersonal skills

Excellent problem-solving and customer service orientation

Ability to multitask and perform effectively under pressure

Knowledge of hotel operations and standard operating procedures

Proficiency in MS Office; experience with hotel management systems is an advantage

Professionalism, integrity, and attention to detail

Location: Ogidi, Anambra

*Interested and qualified candidates should send their CV

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