Front Desk Officer

Echo-Scan Services Limited is a leading provider of diagnostic services in Nigeria, offering a wide range of medical diagnostics including pathology, molecular testing, genetics, and radiology. The company is committed to global best practices in healthcare delivery. We are seeking a courteous and detail-oriented Front Desk Officer to coordinate front office operations and ensure excellent client service.

• Coordinate and manage the reception area to ensure a professional and welcoming environment.
• Register clients, collect and input accurate data, and process payments according to company policy.
• Maintain patient accounts and update records with personal and financial information.
• Guide clients to appropriate service areas and ensure smooth flow through diagnostic processes.
• Ensure proper filing, documentation, and archiving of patient records.
• Address customer inquiries and complaints professionally, escalating complex issues when necessary.
• Maintain confidentiality of patient information in compliance with privacy standards.
• Ensure adherence to company SOPs, safety, and quality standards.
• Generate reports and support administrative tasks for departmental goals.
• Participate in training programs and provide front desk coverage for other branches as needed.

• Bachelor’s Degree in Health Management, Basic Sciences, or a related field.
• 1–2 years of experience in the diagnostics or healthcare industry.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and computer usage.
• Strong attention to detail and accuracy in patient identification and data entry.
• Good time management and organizational skills.
• Ability to handle multiple clients professionally and efficiently.

1-2years