Strivo Labs is seeking a commercially driven Head of Retail to lead and scale its retail business within the fintech sector. The role focuses on driving customer acquisition, revenue growth, product adoption, and operational excellence across all retail channels in a regulated environment.
Develop and execute the overall retail strategy aligned with business objectives
Drive customer acquisition, retention, and lifetime value across digital and physical channels
Identify growth opportunities across products, regions, and customer segments
Own revenue targets, pricing strategies, and retail portfolio performance
Collaborate with product, technology, and marketing teams to enhance retail offerings
Ensure seamless, compliant, and customer centric retail journeys
Lead retail sales and distribution channels including agents, partnerships, and digital platforms
Build scalable sales models and incentive structures
Oversee operational controls, compliance, risk management, onboarding, and KYC processes
Track and analyze retail KPIs including acquisition, churn, conversion, and revenue
Build, mentor, and manage high performing retail and sales teams
Bachelor’s degree in Business, Finance, Economics, or a related field
MBA or relevant postgraduate qualification is an added advantage
8 to 12 years experience in retail banking, fintech, financial services, or payments
At least 4 to 5 years experience in a senior leadership role
Strong knowledge of retail financial products such as payments, savings, lending, and digital banking
Proven track record of driving growth and revenue in regulated environments
Experience working with digital products and cross functional teams
Strong leadership, communication, and stakeholder management skills
Analytical mindset with strong commercial judgment
*Interested candidates should send their CV, salary expectations, and a brief note on suitability.
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