Customer Experience & Telesales Executive

Engage with leads, qualify prospects, and manage off-plan payment collections while ensuring exceptional customer experience and supporting sales team efforts.

Make outbound calls to leads and prospects

Conduct needs assessments and qualify leads for sales follow-up

Collaborate with sales and marketing teams on lead engagement strategies

Develop and implement off-plan payment recovery strategies

Monitor client accounts, follow up on outstanding payments, and ensure collections efficiency

Identify areas for process improvement to minimize bad debt

Maintain accurate records and reports using financial software and MS Office

Bachelor’s Degree in Social Sciences, Business, Marketing, or related field

Minimum 4 years’ experience in telesales, lead qualification, collections, or customer-facing roles in real estate, insurance, or finance

Strong communication, negotiation, and organizational skills

Analytical mindset for assessing client payment behavior and tailoring recovery strategies

Ability to work independently and collaboratively, with a results-driven approach

Behavioral skills: decision-making, resilience, adaptability, and flexibility in a fast-paced environment

*Send CV and cover letter

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