Manage customer accounts, enhance relationships, resolve complaints, and maximize value from each account while supporting customer service and reporting functions.
Job Overview
Salary
Attractive
Job Type
On-site
Employment Type
Full Time
Location
Bukuru, Plateau State, Nigeria
Additional Location
None
Posted
December 23, 2025
Job Summary
Key Responsibilities
Develop and maintain high-quality customer relationships
Manage assigned consumer portfolio and maximize account potential
Escalate and resolve customer complaints within agreed timeframes
Update and improve customer database with comprehensive KYCs
Act as focal point for customer-specific complaints
Review customer profiles and promote value-added services
Prepare periodic reports for Lead, Customer Service
Perform other tasks as assigned
Required Qualifications
First Degree or equivalent in Business Administration, Social Sciences
3–5 years relevant work experience
Knowledge of utility billing, payment, and collection processes
Understanding of power networks and energy industry standards
Strong customer relationship management skills
Knowledge of regulatory policies
Problem-solving skills and commercial insight
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply In Person
Visit the location below to submit your application in person
Address:
Submit applications with a confidential cover letter, CV, copies of certificates, and contacts of three referees by courier or in person to:
The Managing Director,
Nigerian Electricity Supply Corporation (Nigeria) Limited,
10 Barkin Ladi Road,
P. O. Box 15, Bukuru, Jos South,
Plateau State, Nigeria.