Handle customer complaints, inquiries, and service requests efficiently while ensuring regulatory compliance and high customer satisfaction.
Job Overview
Salary
Attractive
Job Type
On-site
Employment Type
Full Time
Location
Bukuru, Plateau State, Nigeria
Additional Location
None
Posted
December 23, 2025
Job Summary
Key Responsibilities
Identify and resolve customer complaints, including billing disputes and service quality issues
Build sustainable customer relationships through professional interactions
Profile customers and respond according to best practices and company policies
Provide accurate and complete information within regulatory requirements
Document all customer interactions and escalate technical issues to field teams
Collaborate with field teams to resolve service disruptions
Ensure compliance with electricity regulations, company policies, and SLAs
Prepare periodic reports for the Call Centre Supervisor
Perform other tasks as assigned
Required Qualifications
Diploma or equivalent in Business Administration or Social Science
0–3 years’ experience in customer service roles
Knowledge of electricity regulations and distribution policies
Strong data gathering, analysis, and problem-solving skills
Customer support proficiency and interpersonal skills
Technical understanding of power distribution systems is an advantage
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply In Person
Visit the location below to submit your application in person
Address:
Submit applications with a confidential cover letter, CV, copies of certificates, and contacts of three referees by courier or in person to:
The Managing Director,
Nigerian Electricity Supply Corporation (Nigeria) Limited,
10 Barkin Ladi Road,
P. O. Box 15, Bukuru, Jos South,
Plateau State, Nigeria.