Customer Support Manager

Mabilla Group is a fast-growing fintech company with multiple digital financial products. We are currently recruiting experienced customer support professionals to join our remote team.

• Lead and manage the customer support team

 • Oversee daily support operations across all Mabilla Group products

 • Handle escalations and complex customer issues

 • Set performance targets, KPIs, SOP and service standards

 • Collaborate with Technical, Marketing, and Operations teams to improve customer experience

 • Minimum of 3 years experience in customer support, with leadership/people management experience

 • Fintech industry background

 • Experience managing remote customer support teams

 • Strong knowledge of CRM , Social media and support tools

 • Excellent leadership, organizational, and multitasking skills

 • Ability to manage support operations across multiple products

 • HND or B.Sc. in any related discipline

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