CRM/Front Desk

The CRM / Front Desk Officer is responsible for managing first contact with clients, handling inquiries across all channels, maintaining accurate client records, and ensuring seamless coordination between clients and the sales team. This role is critical to delivering excellent customer experience and supporting sales conversions.

Key Responsibilities

Front Desk & Client Relations

• Receive and welcome walk-in clients professionally
• Handle incoming calls, WhatsApp messages, emails, and social media inquiries
• Provide accurate information about properties, pricing, and payment plans
• Schedule site inspections and client meetings

CRM & Data Management

• Capture, update, and manage client information in the CRM system
• Assign and route leads to the appropriate sales executives
• Track client interactions, follow-ups, and feedback
• Generate daily and weekly lead and activity reports

Sales Support

• Follow up with prospects to confirm appointments and inspections
• Monitor sales team responses to assigned leads
• Escalate unresolved client issues or complaints promptly
• Support documentation processes by coordinating with sales and finance teams

Customer Experience & Administration

• Ensure timely responses to all client inquiries
• Maintain professionalism, confidentiality, and brand standards
• Keep front desk records, visitor logs, and inquiry registers updated

Qualifications & Requirements

• OND/HND/BSc in Business Administration, Marketing, or related field
• 1–3 years experience in customer service, front desk, or CRM role
• Experience in real estate or sales support is an advantage
• Basic knowledge of CRM systems, Excel, and WhatsApp Business
• Strong communication and interpersonal skills
• Must reside in Lugbe and environs

Key Skills & Competencies

• Customer relationship management
• Data accuracy and organization
• Multitasking and time management
• Professional communication (verbal & written)
• Problem-solving and follow-up discipline

1-2