Deliveryease Logistics

Deliveryease Logistics is a dynamic and forward-looking logistics and courier services provider based in Nigeria. We specialize in efficient, reliable delivery solutions tailored for both individuals and businesses. Whether it’s last-mile courier, parcel delivery, or logistics coordination, Deliveryease Logistics aims to deliver speed, transparency, and exceptional customer satisfaction.

   The Customer Service Representative (CSR) plays a key role in ensuring smooth communication between customers, dispatch riders/drivers, and the operations team. The CSR is responsible for handling customer inquiries, tracking shipments, resolving delivery issues, and ensuring customer satisfaction throughout the delivery process.

• Receive and respond to customer calls, chats, and emails regarding deliveries.

• Process pickup and delivery requests and assign to dispatch riders/drivers.

• Track orders in real-time and provide customers with timely updates.

• Handle complaints related to delays, missing items, or failed deliveries.

• Confirm delivery status and ensure proof of delivery is recorded.

• Maintain accurate records of customer details, shipment logs, and tracking information.

• Communicate with operations team to ensure smooth delivery flow.

• Follow up with riders/drivers to ensure parcels are delivered promptly.

• Resolve customer concerns professionally and escalate complex issues when needed.

• Prepare daily reports on deliveries, complaints, and customer interactions.

• Promote company services and maintain positive customer relationships.

• Excellent communication and phone handling skills.

• Ability to multitask in a fast-paced environment.

• Strong problem-solving and conflict resolution skills.

• Good knowledge of Lagos/Nigeria road network (optional but valuable).

• Proficiency in computer tools (Excel, CRM, dispatch apps, WhatsApp Business, etc.).

• Customer-friendly, patient, and well-organized.

• Ability to work with riders/drivers and coordinate logistics operations.

• Prior experience in logistics/dispatch is a plus but not mandatory.

Performance Metrics

• Delivery turnaround time

• Customer satisfaction rating

• Number of resolved tickets/cases

• Communication speed and accuracy

• Reduction in failed deliveries or complaints

None

• On-site/office-based (with dispatch monitoring screens where available)

• May involve weekend or shift duty depending on business volume

• Fast-paced environment requiring responsiveness.